Investobuudies.com – If you are looking for the best VoIP phone or best VoIP headset providers for your business, we are here to help. To write this article, we reviewed dozens of VoIP providers to find industry-leading VoIP services for business communications and compare features, pricing, support, and more.

Our goal is to help you understand complex topics so that you can make an informed decision about the VoIP service that is best for your business.

But what do we mean by best? There are many things to consider when choosing a VoIP service providers and what works best for one business is not necessarily best for another. So, as a business phone system using Internet Protocol, we objectively select the best VoIP service based on its manageability, useful features and practicality.

We made recommendations based on different use cases and different sizes and types of businesses. Before you start your search, it’s important to know what you need from a VoIP service, so read the article How to Choose a Small Business VoIP Phone Service before proceeding or continue reading in general. Advice.

If you want to save time, we also offer free services to help you find the best VoIP service providers for your business. Just enter your requirements in the widget for special offers without obligation.

What to consider when choosing the best VoIP service providers?

Need VoIP Providers Services or VoIP Hardware?

It can be easy to confuse the two when you are just starting your search, but answering this question early will help you find the best VoIP providers for your business faster.

Hardware VoIP refers to the phone handset itself, but the VoIP service providers actually handles call setup and routing over a high-speed Internet connection.

Many VoIP service providers also offer additional telephony features. Often this capability can turn a standalone business VoIP solution into an integrated (UC) communications platform with features designed specifically for business communications.

Best VoIP Service Providers for Your Business

The best known VoIP service providers include Aircall, Avaya, Vonage, and ringcentral, in addition to well-known technology companies such as Microsoft and Google.

These companies may list their solutions as VoIP services, VoIP business phone systems, or cloud phone systems. Ultimately, all of these terms mean making voice calls using a broadband Internet connection instead of a regular (or analog) phone line.

Top 3 VoIP Deals of the Day

• RingCentral Office – best suited for medium and large businesses

Ringcentral is a great all-in-one tool for businesses, regardless of industry. Use a cloud-based PBX platform that includes features from popular business VoIP systems such as video software, collaboration tools, and AI capabilities.

• Ooma Office – best for small businesses (US and Canadian deals)

Ooma Office VoIP Service, which is affordable and comes with a variety of plans, is an excellent choice for small businesses with mostly remote workers. Ooma’s basic plan is $19.95 per user per month and comes with a mobile app, virtual attendant, call forwarding features, and more.

• Nextiva – Best for New VoIP Users

Nextiva’s VoIP service solution (opens in new tab) is the right choice if you are new to VoIP technology and need a user-friendly VoIP service without compromising quality. Confidently contact the 100,000 businesses already using Nextiva. Nextiva’s flexible plans and features make it easy to compete with competing VoIP providers.

What is VoIP and how does it work?

Let’s start with the basics. VoIP (Voice over Internet Protocol) is a technology that allows voice communication to be transmitted over an Internet connection rather than a traditional telephone network.

VoIP works in much the same way as traditional phone systems, but is generally much cheaper and easier to scale.

VoIP technology also offers a number of advantages that traditional phone systems do not have. For example, you can make or receive calls from virtually any device, anywhere, as long as you have an internet connection. Always stay connected using your smartphone, tablet, computer, or dedicated VoIP hardware.

Many VoIP systems also come with some advanced features such as simple call routing, advanced messages on hold, and multiple phone numbers.

At the higher end of the spectrum, many VoIP plans come with integrated tools such as online faxing, integrated email marketing, and video conferencing.

How much does VoIP cost?

The cost of VoIP systems can vary widely. Many basic free solutions are available, and for businesses with advanced requirements, premium plans range from a few dollars per year to hundreds or thousands per month.

Most VoIP service providers offer unlimited voice and video calls with unlimited TEXT to specific area codes in the world. Subscriptions are usually offered on a per-user basis, so if you need support for more team members, you will have to pay more.

Some providers offer all-in-one solutions that support a certain number of users for a single price, but this payment model is not very common.

Additional fees apply for advanced features, integration with certain third-party platforms, and international calling options.

VoIP Benefits

Here are some of the most common features offered by VoIP providers. Some are only included in more expensive packages, but usually come standard.

• Video and audio conferencing

Many VoIP handsets have built-in screens and cameras, so you can have video conferencing right from your desk without using a laptop. Audio conferencing can be a much more convenient option, especially if not all call participants have access to a phone equipped with a camera.

• Voicemail

Whether you’re using a traditional phone system or VoIP, voicemail has become an integral part of your work life. The great thing about VoIP voicemail is that it can be accessed from anywhere from any supported device, such as a mobile phone or laptop. Never miss an important call again.

• Screen sharing

Screen sharing is perfect for viewing and controlling a colleague’s computer for collaboration purposes, and assisting customers with technical or sales issues. Integration is simple and the sharer doesn’t even need to download any additional software.

• Home or Mobile Working

VoIP works over the Internet, so you can access your VoIP phone account from any supported device. I usually use the app on my phone, laptop or tablet. This means you can make and receive calls to and from your VoIP number when you work from home or visit customers.

• CRM integration

CRM has become an essential tool for businesses to track their customers and their interactions with them. VoIP CRM integration allows you to better manage customer relationships by tracking real-time calls, analyzing customer behavior for marketing purposes, and delivering a better customer experience.

• Call monitoring

VoIP allows voice (and fax) communications to be stored as digital data packets, making call monitoring easy and efficient. Call monitoring keeps business standards high, enabling managers to monitor performance and compliance, reduce responsibilities and implement appropriate training.

• Advanced call routing

VoIP advanced call routing can route incoming calls to people or teams in real time. This means that you can easily forward work hours, manage long wait times by giving you the option to leave a voice message, and easily expand your call center as your team grows.

• Call recording

VoIP allows you to record all your calls, so recording is no longer necessary. Incoming and outgoing calls are stored in the cloud so you can access them from anywhere. You don’t even need to start recording to answer the entire call. You can choose to save the recording at any time during the call.

• Music and messages on hold

No one likes to be quiet. So, using the right music on line will help reassure people in the line and give you an opportunity to promote your offer and give advice on your service. Music on hold is usually provided by VoIP providers, but you can also use third-party plug-ins to expand your music options.

Best VoIP Providers Reviews

1. RingCentral MVP (Best VoIP Solution for Small Businesses)

RingCentral MVP


Price: Starting at $19.99 per user/month

Features: Unified calling, video conferencing and messaging; ringcentral App

Support: Live Chat, Support Cases, App Integrations, Knowledge Base

Reason for purchase

  • Best VoIP service
  • User friendly
  • Various price packages

Reasons to avoid

  • The sub-plan is very basic.

Ringcentral MVP (formerly ringcentral Office) is a great all-in-one tool for businesses in any industry. A cloud-based PBX platform that includes all the features that modern organizations expect from VoIP systems, including video software, collaboration tools, and AI capabilities.

All core features are included, such as an aut Oomated answering system, corporate directory, call forwarding and handling, and several extensions. A 99.999% uptime SLA also means your business can rest assured that your telecommunications network is virtually non-disruptive.

You can also choose from a variety of plans, from the Essentials plan for small businesses to unlimited voice and video calls, free local and toll-free calls, and 1500 minutes of free calls. User restrictions may not be sufficient for some companies.

Fortunately, ringcentral’s plan for large enterprises is a viable solution. The Standard plan has no user limits, but the Premium product includes aut Oomatic call recording, real-time analytics   and Salesforce, Zendesk, and more.

For organizations that need the most advanced VoIP solution, the Ultimate plan also comes with a device health report and unlimited storage  . Whatever your business plan, ringcentral MVP’s scalability is one of the most important benefits. It is a VoIP solution that can be extended and customized to cloud contact centers   as well as full-fledged unified communications solutions via apis available on the backend.

2.  Ooma Office – Best Office for Small and Medium Businesses



Price: $19.99/user/mo

Features: Mobile App, Ring Group, Video Conferencing (Pro plan only)

Support: Live Chat, Knowledge Base, 24/7 Calls

Reason for purchase

  • Ease of use
  • Integration with home security solutions

Reasons to avoid

  • The phone must be configured in Ooma.
  • Some features are still under development.

With a range of plans to choose from at an affordable price, Ooma Office is an excellent choice for small businesses or businesses with many remote workers.

The basic plan comes with a mobile app, virtual concierge, call forwarding feature, and many other features. Ooma Office Pro adds video conferencing tools, voicemail transcription and many other useful business features.

This offer is especially useful for companies that have remote employees with mobile and desktop apps that allow employees to make and receive unlimited calls in the United States using their work number.

Another very useful feature is Ring Groups, which allows organizations to group extensions so that they ring at the same time. The call is then diverted to the person the employee answers first.

The fact that video conferencing comes with more expensive pro plans may disappoint some businesses, but the Ooma Office is still a great choice for businesses that may not need the most flashy VoIP solutions.

3. Nextiva – Simplify VoIP on a single platform



Pricing: Starting at $18.95/month per user

Features: HD Phone, App, Team Chat, Interactive AIS

Support: Live Chat, Knowledge Base, Tickets

Best offer today

  • Nextiva Basic $20/month
  • Nextiva Pro $25/mo
  • Nextiva Enterprise $30/month

Reason for purchase

  • Free trial available
  • HD quality calls

Reasons to avoid

  • No 24/7 phone/email support

If you’re considering cloud-based communications for your employees and customers, Nextiva certainly has many advantages, including flexible pricing plans and a range of features that match many of its competitors.

You can make unlimited calls to any phone in the US or Canada, a real-time presence feature lets you see who’s currently available, and a call queue lets you handle calls during busy times. Video conferencing is available on all plans, and Nextiva lets you share screens and files during meetings. You can also use Nextiva’s video feature to live stream virtual events and webinars  .

Other features include the ability to send voicemails directly to your email inbox, and the software also provides the ability to record outgoing voicemails. You can also send and receive unlimited text messages and send and receive unlimited faxes.

Nextiva systems are clearly designed with usability and functionality in mind. We divide our tools into communication, sales, and service so you can find the features you need right away when you log in.

Outlook and Google Contacts, as well as various integrations such as Salesforce, Hubspot, and Zendesk on the Professional plan are available.

One of the biggest selling points is the free trial option. If you are still unsure, we recommend that you sign up for a trial version to see if Nextiva is the right solution for your organization.

4. Dialpad – best for remote workers



Price: From $14 / £12 per user per month

Features: Call & Routing, Video Conferencing (+ Mobile App), Voice Intelligence

Support: Live Chat, Knowledge Base

Reason for purchase

  • Very competitive price
  • Easy to use
  • Many features even at beginner level
  • Build for the cloud

Reasons to avoid

  • Video conferencing is not included by default.
  • Less accessible developer platform

Software has changed the nature of telephony in many offices, especially when using a dialpad. VoIP solutions are cost-effective, well-designed, and particularly suited for businesses with profitable workflows that use softphones, software applications installed on Internet-connected devices to make calls.

In fact, the company’s VoIP product, called Dialpad Talk, uses cloud calling and AI to increase employee productivity   and flexibility. Employees can work from anywhere, have business conversations using any device, and use AI-powered voice intelligence to aut Oomate in-call recordings and detect customer sentiment.

Dialpad provides a single, central admin portal where you can easily add new users, assign phone numbers, connect to office suites like Google Workspace and Microsoft 365  , and assign permissions, so user settings are easy. It’s very easy. . The whole process takes only a few minutes and you can manage your everyday users’ profiles using the desktop interface or smartphone app.

Although remote work is becoming common these days, the Dialpad is still compatible with many desk-based phones, and the company has partnered with Jabra and Poly to integrate several headsets and features.

In terms of price, Dialpad Talk is very competitive and has the option to include integration with the identity management platform   Okta.

5. 8×8 experience communication platform – Cheapest VoIP Service

8x8 VoIP


Price: From $15 per user/month

Features: Cloud Phone, Chat, Video conferencing

Support: Live Chat, Knowledge Base

Reason for purchase

  • Competitive price
  • Various functions
  • Simple setup

Reasons to avoid

  • Sometimes lack of support

Perhaps the first thing to notice about the experience 8×8 Communication Platform is its price tag. For standard enterprise VoIP services, the base offering is very affordable and ideal for any organization that feels they are currently spending too much on communication tools.

The 8×8 Express plan comes with a dedicated app to manage all your business communications, including unlimited video conferencing  , chats, calls, and TEXT messages across the US and Canada. This plan also comes with a 1-month free trial and 3-month Wix Unlimited so even small businesses can start planning their website building  .

For businesses that need more features than the Express plan offers, the X Series X2 plan offers unlimited calls, video and audio conferencing, TEXT, MMS and Teams chat capabilities   and enterprise versatility in 14 countries Integrated. Google Workspace, Microsoft 365, Outlook, netsuite, Salesforce, and zendesk.

Meanwhile, the X Series X4 plan adds unlimited calls to 47 countries, call quality reporting, and supervisor analytics. Additional packages are designed to accommodate voice-centric contact centers and multi-channel partners.

Experience’s 8×8 communication platform doesn’t offer cheap underground services, and higher tier plans can be expensive. In addition to the incredible economics offered by the more basic 8×8 plan, any enterprise solution is also a great collaboration tool. The universal team messaging app enables businesses to collaborate internally as well as with clients and vendors, and includes extensive interoperability with third-party solutions.

6. Gotoconnect – Optimal for various phone functions


Reason for purchase

  • End-to-end encryption
  • Same features for each level
  • CRM integration

Reasons to avoid

  • Does not include cloud storage

All VoIP solutions presented in this guide come with a variety of features, depending on the specific pricing plan your organization has decided on. What makes gotoconnect so impressive is the number of features available, including the platform providing businesses with more than 100 calling, collaboration, mobile features and tools, and multiple video conferencing services.

All common features are included, including dedicated call routing, team-based call distribution, time-based and geographic routing, and customers also have access to private conference rooms.

Businesses advertising as a ucaas solution do not need to install new equipment and gotoconnect handles all maintenance and upgrades. Nevertheless, the company recommends that customers have a standard business router  , qos enabled Ethernet switch and firewall   configured to allow access to HTTP, HTTPS and UDP traffic. To their network…

Interestingly, unlike most VoIP service providers, gotoconnect doesn’t charge businesses more for additional features. In contrast, a company’s pricing plans depend on the number of employees in the business. Pricing is $29.95 per user per month for customers with 1 to 4 users and $19.95 per user per month for businesses with 50 to 99 users. All plans come with access to most gotoconnect tools, and tailored plans are available for businesses with 100 or more employees.

Among the available features are Cloud PBX, custom music on hold, call management, advanced ringtone strategies, and one-click screen sharing. Of course, the more features you have, the greater your chance of error. However, gotoconnect also provides extensive email and phone support in case of any problems.

7. AT&T business – Best for businesses with outdated hardware


Reason for purchase

  • Support for older PBX hardware
  • list of powerful features
  • Excellent call quality

Reasons to avoid

  • Configuration is too complicated

Telecom giant AT&T may be one of the older players in the telecom space, but that hasn’t stopped it from adopting the latest developments in the VoIP market. What makes AT&T Business particularly unique is the way it integrates with legacy systems. AT&T Collaborate supports built-in integrations with approximately 30 external services, including Microsoft Outlook, Microsoft 365, and a variety of Salesforce products, allowing you to continue using your existing analog office phone.

Although new registrations for AT&T Collaborate are no longer available, AT&T Office@Hand is a flexible, cloud-based solution that offers voice, fax and text messaging options as well as audio and video conferencing capabilities. This solution is cloud-based and comes with three different plans.

The Standard Edition includes unlimited Internet faxing, 1000 minutes of free calls per month, and allows for an unlimited number of users. The Premium Edition also comes with Salesforce integration and 200 HD video seats. Pricing for the Enterprise Edition varies, but all customers get 10,000 free calls per month.

AT&T allows businesses to use their own hardware for Office@Hand services, but as long as they are compatible, the company cannot provide help desk support. Although instructions are provided on how to configure the equipment, it cannot completely prevent problems from occurring, so it is best to hire a professional for the installation process.

However, once installed and configured, AT&T Business is simply personified. Each employee is assigned a unique extension and direct number for voice, fax and text messages.

8. Microsoft Teams Phone- Best for businesses using Microsoft Teams

Microsoft Teams

Reason for purchase

  • Strong integration with Office 365
  • Powerful mobile and desktop performance

Reasons to avoid

  • Limited user capacity

Many of Microsoft’s digital solutions are commonplace in offices around the world, and the company now has cloud telephony services to add to its portfolio. Microsoft Teams Phone enables organizations to make global calls from any device by leveraging the company’s cloud services to ensure a high level of reliability and superior audio quality.

In terms of pricing, Microsoft Teams Phone has proven to be very affordable, especially if customers are already paying for Microsoft 365. It includes a cloud-based phone system with advanced features such as call forwarding, multi-level auto answering and call queuing. 24/7 customer support as well as 7.

Perhaps the most interesting feature of Microsoft Teams Phone is how it integrates seamlessly with Microsoft Teams. Since the start of the COVID-19 pandemic, Teams has become more and more important to businesses, and many will undoubtedly appreciate the ease with which Microsoft Teams Phone connects to the platform. Setup is quick and easy, allowing you to view upcoming Teams meetings and connect to discussions via VoIP handsets.

The main downside for Microsoft Teams Phone users is that the service is only suitable for small and medium-sized enterprises (smes), as it comes with a 300 user limit. But otherwise, Microsoft Teams Phone is an excellent choice, especially for companies that already rely on several other Microsoft solutions.

9. Grasshopper – Best for small businesses


Reason for purchase

  • Quick and easy setup
  • Scalable and affordable billing structure

Reasons to avoid

  • Not the most advanced feature set

Acquired in 2018 by remote access solution providers logmein, Grasshopper offers great VoIP services for small businesses, especially those that don’t have the financial resources to invest in additional hardware. Grasshopper gives businesses simple access to an instance of PBX software that connects extension numbers to existing phone numbers. All you need is a working phone number, an existing handset (including your cell phone), and a stable internet connection.

However, although the requirements for Grasshopper are small, the number of features provided is somewhat limited. It lacks analytics or the advanced features needed to support a call center or desktop VoIP phone. Customers get access to unlimited business calls and TEXT, call forwarding options and 24/7 support, but nothing else to say about Grasshopper’s solution.

Luckily, the prices are very favorable, with solo rates for one number and three extensions. The Partner tier, on the other hand, offers 3 numbers and 6 extensions, while the Full Small Business tier offers up to 5 numbers and unlimited extensions. Unlike most VoIP providers, Grasshopper pricing is not per user. This is an all-inclusive monthly rate, meaning small businesses can charge much less.

Besides the price, ease of setup is another advantage of the Grasshopper solution. Users just need to select a service level and select a number before they are ready to use the service. There are also desktop, ios and Android apps that make it easy to manage Grasshopper features.

10. 1-VoIP – Best for businesses looking to avoid spam calls


Reason for purchase

  • Prices are very flexible
  • Excellent anti-spam function

Reasons to avoid

  • Lack of customization features
  • Can be difficult to configure

1-VoIP offers both residential and business VoIP solutions, and business products have proven to be particularly useful for companies on a tighter budget. Businesses get access to HD call quality and over 40 features in a 1-VoIP scalable plan. With this plan, customers pay only for what they use and pay an additional 2 cents per minute for all calls.

All features are included in all business plans, and extension phone calls, digital call forwarding, and mobile phone forwarding are provided at no additional cost. Other useful features include an auto-answer function that directs callers to the correct department, and pre-recorded custom announcements that can be customized for each specific recipient.

One of the most useful aspects of the 1-VoIP solution is its integration with third-party anti-spam service Numberobo. To date, this solution has been used by organizations to block more than 2 billion aut Oomated spam calls. The service is flexible, allowing businesses to turn the feature on and off, and businesses can report new spam numbers to the service for review. We are also constantly monitoring our services to always allow calls from essential services such as schools and pharmacies.

A few frustrating aspects of the 1-VoIP service have been pointed out by users, especially in terms of setup and configuration. For example, finding the right settings for international calls can be difficult and there aren’t many ways to integrate with your CRM solution  . Still, 1-VoIP is a good choice for businesses looking for a fairly standard VoIP solution that prevents telemarketers from harassing their employees.

Frequently Asked Questions about VoIP

Looking for more information on VoIP? Our faqs help you understand the benefits of VoIP solutions for businesses of all sizes.

What equipment do I need to use VoIP?

The only equipment required for a VoIP system is a strong Internet connection and a device that can connect to the Internet.

Most service providers offer some sort of mobile and/or desktop app that you can use to manage incoming and outgoing calls and messages. Many VoIP platforms also have powerful web interfaces that allow users to log in from any device connected to the Internet.

However, many enterprises choose additional VoIP hardware. Streamline business workflows and maximize VoIP efficiency by using things like dedicated phone systems, headsets, and PC handsets.

Contact your VoIP service providers to learn more about available hardware options.

Is VoIP free?

There are many free VoIP solutions available, but most of them are aimed at home users rather than business users and tend to have very limited functionality. Popular examples of free VoIP services are messaging apps such as whatsapp, Skype, Viber, etc.

The reason many people use free VoIP applications is that they are simple, easy to download and set up, and generally suitable for basic personal use. However, premium solutions are often recommended as they tend to be somewhat limited in terms of advanced features for business.

One of the major drawbacks of free VoIP applications is that everyone has to use the same application. For example, use whatsapp to make a call to Skype and vice versa. And in most cases, if you want to make direct calls, you will need a paid solution.

When it comes to advanced business features, most free solutions don’t even have basic tools like call recording, simple data collection and on hold messages, which can be a major concern for many corporate users.

So, while free VoIP options are available, business users usually have a much better service than premium solutions.

How do VoIP phone numbers work?

For all practical purposes, a VoIP phone number is equivalent to a traditional landline or mobile phone number. You can make calls to landline or mobile numbers, send TEXT messages, and access other advanced features.

The main difference between VoIP numbers and traditional phone numbers is that VoIP numbers are not tied to a specific phone line or SIM card. Instead, they connect with you and can be accessed from virtually any device connected to the Internet.

What are the downsides of VoIP?

VoIP, despite its rapid growth as a business telephony technology, has disadvantages compared to traditional telephone systems. Having a good VoIP setup is usually trivial, but it’s important to be aware of it.

First, all VoIP systems require a strong internet connection. A slow or unstable connection can damage your phone system. In general, you may experience problems making or receiving calls that can affect business processes.

You should also ensure that the connection has low latency. This basically means that there should be no significant delays in sending or receiving VoIP data. Otherwise, the system will crash.

Another minor consideration is that the VoIP device must have a reliable power source. Many traditional phones do not require constant power and most consume very little energy. However, you may need to consider installing some form of backup supply, as VoIP devices will not be available in the event of a power outage.

Finally, not all VoIP systems are secure. Make sure you use a trusted service providers to reduce the risk of hacking, viruses and serious data loss.

What are the advantages of VoIP?

Despite the disadvantages, the advantages of using a VoIP system usually outweigh these advantages.

The savings associated with setting up and using a new VoIP system compared to traditional business phone networks are probably at the top of the list. Much like recurring service charges, it significantly lowers infrastructure costs.

Another obvious benefit is the flexibility that VoIP provides. For example, suppose you need to leave the office early for some reason. If you have a VoIP application installed on your smartphone, you can continue to make and receive important calls as long as you are connected to the Internet.

Similarly, you can log into the VoIP interface from your personal computer if you need to. Team members can work remotely without relying on the built-in phone system, greatly increasing business flexibility.

VoIP systems are also highly scalable, making them ideal for fast-growing companies. Adding new users is easy without buying expensive hardware, which is an attractive feature for many businesses.

Finally, most VoIP systems offer much more advanced features than traditional phone systems. Things like call forwarding and auto attendants are very easy to set up. You also often have access to video conferencing and advanced messaging tools, and you can pick up local phone numbers from virtually anywhere in the world.

How to make a call to a VoIP number?

To make a call to a VoIP number, follow the same steps as for a landline or mobile number. VoIP phone systems work in much the same way as traditional systems, allowing users to send and receive calls and TEXT messages.

One thing to note here is the country and region code of your VoIP number. First, just because a person or company has a number with a specific area code does not mean that they live or operate there. In fact, many businesses have area codes around the world to make it easy for customers to reach you.

Also, be careful when dialing VoIP numbers from landlines or mobile phones. Otherwise, you may end up making international calls that can be very expensive.

Can I send TEXT to a VoIP number?

Yes, you can send TEXT to your VoIP number.

Sending a text message is just like texting a regular cell phone. VoIP users receive texts through a user interface on a smartphone, tablet, PC, or dedicated hardware.

How we tested the best VoIP providers

To test the best VoIP providers, we first created an account either as a download on the relevant software platform or as an online service. We then tested the service using call cancellation and video and management tools. The goal is to ensure that each VoIP platform can edit different types of content easily and easily, as well as faithfully and consistently without creating format issues or similar issues.

See how Investobuddies test, rate, and review products.

What type of VoIP service is best for you?

When deciding which VoIP providers to use, first consider your actual needs. For example, someone who wants to casually talk to a few people will find that the cheaper option is the most cost-effective while providing all the tools they need. However, if you plan to use a VoIP providers regularly for professional or business purposes, especially with a large number of people, you might want to take a look at the advanced options for the advanced tools included.

VoIP Technical Glossary


In the context of VoIP, system bandwidth refers to the amount of data that can be transmitted at any given time. It is usually measured in bits per second and provides valuable insight into network functioning. Larger networks with more users will of course require higher bandwidth.


Codec is a technical term that refers to software used to compress and decompress VoIP data. Different systems use different VoIP codecs, which play a big role in determining the bandwidth and audio quality of a system.


DSL, or digital subscriber line, represents one of the most popular types of VoIP installations. It establishes a broadband Internet connection using an existing copper phone line and transmits audio and video data through a router or DSL modem.


Internet Protocol (IP) telephony represents a variety of technologies that underlie modern VoIP solutions. It is used to transmit voice, fax and other data from VoIP devices to an existing telephone network and vice versa.


Interactive Voice Response (IVR) refers to software that sends aut Oomatic voice information to callers. This allows you to set up a keypad-controlled menu so callers can connect with the most appropriate team member with minimal hassle.


The term latency is often used interchangeably with delay. From a layman’s point of view, this represents the amount of time it takes to transfer data. Slow internet connections usually have high latency, which decreases as the connection speed increases.


A PBX or Private Branch Exchange is designed to manage the internal telephone system of a company or organization. When it comes to VoIP, you’ll often see the acronym IP PBX, which basically manages extensions, fax systems, and all other aspects of your phone system.


Real-time Transport Protocol (RTP) is designed to efficiently transmit audio and video data. Its main purpose is to ensure that all data has a time reference so that audio and video transmissions are always fully synchronized.

SIP trunking

Session Initiation Protocol (SIP) trunking is used to transmit voice and other data over an Internet connection. Simply put, VoIP users can connect with existing phone users to provide a bridge between two different systems.


The term softphone is used to describe any other application or program that enables a mobile device or computer to be used as a phone system. In general, the softphone interface contains everything you need to manage incoming and outgoing calls and messages.


VoIP (Voice over Internet Protocol) is the underlying technology that underlies Internet telephony systems. This allows users to make and receive calls from virtually any device connected to the Internet. VoIP systems are generally much cheaper than traditional phone systems, making them attractive to businesses around the world.

How our team Review VoIP Services

We reviewed various POS systems before deciding which POS systems to cover in this guide. Our review process includes evaluating key factors including features, ease of use, setup, support and, of course, price.

All reviews are based on direct experience. For example, we test software and materials to get a clear idea of ​​what features are included and how easy or difficult it is to start and use the software.

We may anonymously contact User Support to draw honest and informed conclusions about availability, knowledge and friendliness.

Finally, the prices are taken from the website, but do not hesitate to do a deep research into the documentation and user support to give the picture as clear as possible.